FAQ
Frequently Asked Questions (FAQ)
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What is the delivery time for the products?
- Delivery times vary from 2 to 6 business days , depending on the destination region and customs procedures. In some cases, it may be necessary to pick up the product at a carrier collection point.
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What payment options are available?
- We accept payments via major credit cards in up to 12 installments, Shop Pay, Apple Pay and Google Pay.
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How can I track my order?
- You'll receive a tracking code via email within 24 hours of shipping. Use this code to track your order's delivery.
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Do you offer a warranty on your products?
- Yes, we provide a 60-day factory warranty against manufacturing defects, in line with consumer protection laws. In addition, customers in the United Kingdom are legally entitled to a 14-day cooling-off period for online purchases, during which you may cancel and return your order for a full refund.
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How can I exchange or return a product?
- If you need to exchange or return a product, please contact our support team. We may request photos or videos for review, and we'll guide you through the next steps.
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Are the products original?
- Yes, all our products are original. We don't work with replicas or counterfeits.
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Can I change my order after confirmation?
- Changes to an order are only possible if it has not yet been shipped . Once shipped, purchase details cannot be modified.
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How can I contact customer support?
- You can contact our support team through our form on the "Contact Us" section in the main menu or in the footer, as well as by email support@monzzini.com or by WhatsApp +55 11 95647-2477 .
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Do you offer free shipping?
- Yes, we offer free shipping on all products as a way of thanking you for your trust in our brand.
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How do I take care of my jewelry?
- To maintain the shine and durability of your jewelry, we recommend avoiding contact with water, perfumes, and chemicals , storing it properly, and cleaning it periodically with a soft cloth. For a complete care guide, visit our blog in the main menu or footer.
Still have questions?
Contact Support
Monzzini was born from a passion for refined luxury and timeless beauty. Inspired by classic elegance and contemporary sophistication, we create jewelry that transcends time. Each piece is a tribute to the radiance of femininity, sculpted with precision and attention to detail. More than just adornments, our jewelry is an expression of style, confidence, and power—a reflection of the wearer.
At Monzzini, we believe that exclusivity should be felt, not just admired. Our purpose is to make luxury accessible without compromising sophistication and quality. We create jewelry that accompanies unforgettable moments, immortalizing stories and reflecting the strength and delicacy of the contemporary woman. Our mission is to offer pieces that shine with authenticity, combining impeccable design and exceptional service.
At Monzzini, every detail has a purpose: to capture the essence of sophistication. Our jewelry is more than just accessories; it's a statement of style and presence. The shine of gold, the delicacy of design, and the harmony of shapes reflect the refinement and exclusivity of those who choose to stand out. Because elegance isn't about following trends—it's about creating a legacy.
Monzzini was born from a passion for refined luxury and timeless beauty. Inspired by classic elegance and contemporary sophistication, we create jewelry that transcends time. Each piece is a tribute to the radiance of femininity, sculpted with precision and attention to detail. More than just adornments, our jewelry is an expression of style, confidence, and power—a reflection of the wearer.
At Monzzini, we believe that exclusivity should be felt, not just admired. Our purpose is to make luxury accessible without compromising sophistication and quality. We create jewelry that accompanies unforgettable moments, immortalizing stories and reflecting the strength and delicacy of the contemporary woman. Our mission is to offer pieces that shine with authenticity, combining impeccable design and exceptional service.
At Monzzini, every detail has a purpose: to capture the essence of sophistication. Our jewelry is more than just accessories; it's a statement of style and presence. The shine of gold, the delicacy of design, and the harmony of shapes reflect the refinement and exclusivity of those who choose to stand out. Because elegance isn't about following trends—it's about creating a legacy.